How we handle your personal information
Last updated: September 2026
This privacy policy explains how 4Drive Romania collects, uses, and protects your personal information when you use our website, submit a booking, or contact us. We respect your privacy and are committed to handling your data responsibly.
4Drive Romania operates the website 4driveromania.com, providing online booking services for vehicle rentals across Romania. Our registered office is located at Sector 1, Bucharest, Romania. You can reach us by email at [email protected] during business hours Monday to Sunday, 8:00 AM - 8:00 PM (GMT+2).
When you book a vehicle through our platform, the rental agreement itself is concluded with the local rental company that supplies the vehicle at your chosen pick-up location. Details of that company appear in your booking voucher.
We gather personal information when you use our website or interact with our services. The specific data we collect depends on how you engage with us.
If you submit a contact form or leave a review, we collect the information you provide: your name, email address, and the content of your message or feedback. When you navigate our site, our web server automatically logs technical information such as your IP address, browser type, referring page, and the pages you visit. These logs help us maintain site security and diagnose technical problems.
When you complete a booking, you provide details including your name, email address, phone number, pick-up and drop-off dates, selected vehicle, and optional services such as motorway vignette (Rovinieta), cross-border permit for Hungary, Bulgaria, or Serbia, second driver, or child seat. You also submit payment information to process the booking advance online by card.
This booking information is processed by our booking system and shared with the rental company that will prepare your vehicle and rental agreement. The rental company uses your data to fulfil the reservation, prepare the contract you sign at pick-up, and communicate with you about your reservation. The rental company operates as an independent entity and handles your information according to its own data practices.
Our website uses cookies - small text files stored on your device - to remember your preferences, maintain your session during booking, and analyse site traffic. We use analytics tools to understand how visitors use the site, which pages are most popular, and where technical issues occur. This aggregate data helps us improve the website experience.
You can control or delete cookies through your browser settings. Disabling cookies may affect some website functions, particularly the booking process.
We use the information we collect for several purposes. Personal data from contact forms and reviews allows us to respond to your enquiries and publish feedback. Technical logs help us maintain website security, diagnose errors, and understand usage patterns.
Booking data enables us to process your reservation, send confirmation vouchers, communicate about your upcoming rental, and provide customer support. We do not use your personal information for marketing purposes without your explicit consent.
We share your booking details with the rental company that will provide your vehicle. This sharing is necessary to fulfil your reservation and prepare the rental agreement.
We may also share information with service providers who help us operate the website and booking system, such as hosting providers and payment processors. These providers are contractually obligated to protect your data and use it only for the services they perform for us.
We do not sell or rent your personal information to third parties. We may disclose data if required by law, court order, or to protect our legal rights.
We retain your personal information only as long as necessary for the purposes described in this policy. Booking records are kept for accounting and customer service purposes, typically for several years after the rental concludes. Contact form messages and reviews are retained as long as they remain relevant.
Technical logs are generally kept for a limited period - weeks or months - sufficient for security monitoring and troubleshooting. After the retention period expires, we securely delete or anonymise your data.
You have rights regarding your personal information. You may request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your data where legally permissible. You can object to certain processing activities or request that we restrict how we use your information.
If you provided consent for a specific data use, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.
To exercise any of these rights, contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
If you have questions about this privacy policy or how we handle your personal information, please contact us by email at [email protected]. Our team is available Monday to Sunday, 8:00 AM - 8:00 PM (GMT+2).
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when the policy was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.