Clear terms for every booking step
When you book a vehicle at 4Drive Romania, you pay a booking advance online by card. This secures your reservation and is processed immediately through our secure payment gateway. Cash payments are not accepted online. The amount of the advance is shown clearly during the booking process before you confirm.
The remaining balance is due when you collect the vehicle. The payment method for the balance - whether debit card, cash, or credit card - depends on the specific vehicle you have chosen. This information is displayed during booking and is repeated in your voucher. Always check your voucher before you travel.
The rental company handling your booking in Bucharest, Cluj-Napoca, Timisoara, or another location will process the balance payment. They also handle any optional extras you have added, such as a second driver, child seat, motorway vignette (Rovinieta), or cross-border permit for Hungary, Bulgaria, or Serbia.
We accept the following card types for your online booking advance. All transactions are processed in Romanian Leu (RON) or the currency displayed at checkout, depending on your card issuer's conversion rate.
The balance payment method is stated clearly for each vehicle before you book. Some cars allow payment by debit card or cash, others may require a credit card. The decision is made by the local rental company based on the vehicle category, excess amount, and their own policies.
All payments at pickup are processed in Romanian Leu (RON). If you pay by card, your bank will convert the amount at the prevailing exchange rate. If you plan to pay cash, withdraw or exchange money before arriving at the rental desk. Bucharest has numerous ATMs and exchange offices, including at OTP Henri Coanda Airport.
Your voucher lists the exact balance due and the accepted payment methods. Bring the voucher with you - printed or on your phone - when you collect the vehicle. The rental agreement you sign at pickup will also itemise the balance, any extras, and the refundable deposit if applicable.
Many vehicles on our platform carry a "no deposit" label. This means the rental company will not place a hold or block on your card at pickup. The excess remains in effect; no-deposit and excess are independent parameters. One does not affect the other.
No-deposit cars often accept debit cards or cash for the balance, making them suitable for drivers who do not hold a credit card. Check each vehicle's payment requirements during the booking process. Requirements depend on the individual car, not on the class or group.
If you do not have a credit card and wish to hire a vehicle that requires one, we suggest raising the spending or authorisation limit on your debit card before travel. Contact your bank to confirm that international pre-authorisations are enabled. Some rental companies will accept a debit card with sufficient available funds in place of a credit card, but this is decided case by case.
For more guidance on no-deposit vehicles and credit card alternatives, visit our FAQ page or email us at [email protected].
If your chosen vehicle requires a deposit, the rental company will place a temporary hold on your card at pickup. This hold covers the excess amount in case of damage or traffic fines. The deposit is not a charge; it is a pre-authorisation that reduces your available balance until released.
The timeframe for releasing the deposit is shown during booking and repeated in your voucher. Typically, holds are removed within 7 to 14 days after you return the vehicle in the agreed condition. The exact period depends on the rental company's bank and your own card issuer.
If any deductions are necessary - for example, to cover a traffic fine or minor damage recorded at return - the rental company will notify you and itemise the amount. The remaining deposit is then released. For questions about deposit holds or deductions after your rental, contact the rental company using the details in your voucher.
Cancellation terms vary by vehicle and rental company. Many bookings include a free cancellation window, allowing you to cancel and receive a full refund of the advance up to a specified deadline. This deadline is shown during booking and in your confirmation email and voucher.
If you cancel within the free window, your advance is refunded to the same card you used for payment. Refunds are typically processed within 5 to 10 business days, depending on your card issuer. If you cancel outside the free window or for a non-refundable booking, the advance may be retained in part or in full.
To cancel a booking, contact us by email at [email protected] with your booking reference. We will confirm the cancellation and refund status. Always review the cancellation policy in your voucher before making changes. For detailed terms, see our Terms and Conditions.
All online payments at 4Drive Romania are processed through a secure, encrypted payment gateway. Your card details are transmitted using industry-standard SSL/TLS protocols, protecting your information from unauthorised access during transmission.
We do not store your full card number, CVV code, or PIN on our servers. Payment data is handled by our certified payment processor, which complies with PCI DSS standards. Once your advance is authorised, you receive an instant confirmation by email with a unique booking reference and voucher.
If you notice any unexpected charges or have concerns about a transaction, email us immediately at [email protected]. Our team is available Monday to Sunday from 8:00 AM to 8:00 PM (GMT+2) to resolve payment queries. You can also reach us at our office in Sector 1, Bucharest, Romania.
For additional questions about payment methods, currency conversion, or card compatibility, visit our FAQ page or get in touch via our contact form. We aim to respond to all payment enquiries within 24 hours.
No. Cash payments are not accepted online. You must pay the booking advance by Visa, Mastercard, or Maestro card through our secure payment gateway. Cash may be accepted for the balance at pickup if stated in your voucher.
The booking advance is processed in Romanian Leu (RON) or the currency shown at checkout. Your card issuer may convert the amount to your home currency. The balance at pickup is always paid in RON.
Not always. Many vehicles accept debit cards or cash for the balance payment and carry no deposit requirement. Check the payment requirements for each car during booking. If a credit card is needed, this will be clearly stated.
If your vehicle requires a deposit, the hold is typically released 7 to 14 days after you return the car in good condition. The exact timeframe is shown in your voucher. Contact the rental company if the hold is not released within the stated period.
If you cancel within the free cancellation window, your advance is refunded to the original card within 5 to 10 business days. To cancel, email [email protected] with your booking reference. Refund eligibility depends on the terms in your voucher.